FAQs

We strive for your order to be confirmed and processed within 1-3 working days.
Once your order has been received, we will check the availability of the garments in our Fabbri Boutiques stores, if your order consists of 2 or more garments we will have to combine the garments in a single shipping location.
In this case, we will have to wait for the confirmation of availability and the transfer of the garments to our main warehouse before sending you the email confirming that your order has been processed.
We work every day to process your requests as quickly as possible, but we ask you to be patient during sales and promotion periods, as these times can be extended up to 5-7 working days (especially if you have placed orders consisting of more than three articles).

If you have registered on our site, you can follow the progress of your order through your personal area.
Log in and click on ORDERS: you will see the list of all your purchases, with the indications of the order ACCEPTED, IN PROCESSING, CANCELED or SHIPPED.
Make sure you always enter the correct email or one you read every day, as we will use it for all communications we will send you to notify you of the progress of your order.
You will be able to follow the shipment of the order through the link that will be sent to you by e-mail after you have entrusted your package to the courier who will take care of the delivery.

Once the order has been entered in our management system, it is not possible to satisfy requests to change the size, model or color of a garment you have ordered.
If you have changed your mind about an item, we can remove it from your order or cancel your entire order so that you can place it again.
The order cannot be canceled if your parcel has already been entrusted to the courier.
If you think you have selected a wrong item and want to cancel the order, contact our Customer Service promptly on 0543701990 or whatsapp and we will try to help you (Mon-Fri 9:30-13:30/14:30-17:30 and Sat 9:00-12:00).
Alternatively, write us an email to eshop@fabbriboutiques.com

In the case of orders with multiple items, one or more products may run out of stock.
In this case, before proceeding with sending the available items, we will contact you and understand if you are in any case interested in proceeding with the purchase and, if you wish, we will offer you an alternative garment.
If you paid by credit card or PayPal, only the amount relating to the items that will actually be sent to you will be accounted for, while the amount relating to the items that are not available will be automatically reversed.

If you have found a defect on a purchased item or the item you have received is not the one you ordered, please notify us promptly by writing an email to eshop@fabbriboutiques.com
Also attach photos of the defect to your email, accompanying everything with a brief description of the problem encountered. Remember to always indicate the order number to have a reference relating to your purchase.
If you believe you have received a different item from the one ordered, remember to attach a photo of the item's label.
Our Customer Service (active Mon-Fri 9:30-13:30/14:30-17:30 and Sat 9-12:00) will be available to offer you the right solution to every problem.

During periods of the year that do not include promotions or sales, your order will be confirmed within 3 days.
In case of sales and promotions this timing can last up to 5-7 days, due to the high number of requests that must be managed.
We invite you to contact our Customer Service by telephone (Mon-Fri 9:30-13:30/14:30-17:30 and Sat 9-12:00) or write us an email to eshop@fabbriboutiques.com if in which more than 3 days or more than 7 days have passed in the period of sales and promotions, without any communication of processing or cancellation of your order having arrived.

We may be forced to cancel your order due to out of stock.
In this case, if you paid by credit card or PayPal, we remind you that the amount authorized for the payment of your unsuccessful order will be automatically and immediately reversed.
The authorized and unaccounted sum will become available on your credit card plafond or on your PayPal account with variable times depending on the bank (from 3 to 21 working days).
We remind you that our staff cannot speed up or modify these times in any way and we invite you to contact your bank for more information on the release of authorized sums.
If an order that you have already paid for by bank transfer is canceled, our Customer Service will get in touch with you to manage the refund of the amount issued. If an order you paid with Scalapay is canceled, you will be refunded the amount already paid at the time of purchase (1/3 of the total). Scalapay's repayment times range from 6 to 10 days

In our online shop you can pay for your purchases securely with credit or rechargeable cards from the Mastercard, Visa and Visa Electron circuits.
You can also choose payment via Paypal, Satispay, bank transfer and installments with Scalapay.
We remind you that cash on delivery has an additional cost for the service of €8, regardless of the value of the order placed.

The credit card can be refused due to a momentary problem linked to the reference circuit (Visa, MasterCard, American Express).
Check that the card has not reached the spending limit, or that it has been topped up correctly before proceeding with the purchase. Also, check that it has not expired and that the data entered at the time of payment are all correct.
We remind you that to finalize payments, some banking institutions send a temporary security code (token) which must be entered when finalizing the order: you may receive it via SMS or you may have to generate it through a device or via the mobile applications of your banking institution .
Make sure you have the ability to generate/enter this code promptly when you decide to finalize your order.

If you paid by credit card or PayPal, we remind you that the order is not accounted for until confirmation.
If your order has been cancelled, we will immediately release the amount you authorized for payment. The sum will be available again with different timing depending on the bank (from 3 to 21 working days).
We remind you that under no circumstances will we be able to speed up or modify this timing and, if necessary, we invite you to contact your bank for more information regarding the release of authorized and unaccounted for sums.

Your package will be prepared to be handed over to the courier in times ranging from 1 to 7 days, depending on the availability of the product(s) and their location, as well as the period in which the order is placed (weekend, holiday or seasonal of sales and promotions) and the number of items that are part of your order.
Once the parcel has been entrusted to the courier, delivery is made within 24/48 hours depending on the geographical area.

The shipping service is entrusted to the TNT courier for Italy and abroad.
Shipping costs will be free for orders over €100 , otherwise the amount is €6 for the entire Italian national territory.
For foreign shipments the costs may vary and we advise you to consult the specific section dedicated to shipments for all the additional information.

Through the link we sent you by e-mail you can monitor the shipment of your order.
Make sure that the courier has not notified the impossibility of delivering due to an incorrect shipping address, or an absent recipient. In this case, our authorization will be required to return it to delivery or to allow you to collect it from the courier's office.
We remind you that the package will be automatically returned to the sender if it is refused by the recipient, or if the latter is absent for several consecutive deliveries, or if a hold deposit is requested and the package is not collected by the indicated date. In this case we will be forced to cancel your order.
We may need to contact you for clarification or additional delivery information.
Alternatively, you can contact us via email eshop@fabbriboutiques.com or by calling our Customer Service on 0543701990 or whatsapp (active Mon-Fri 9:30-13:30/14:30-17:30 and Sat 9- 12:00 pm).

You can make the return within 14 days of receiving the goods.
We remind you that to be accepted as a return, the item must have all the original labels, must not have been used and must be intact, as well as equipped with all accessories that may be present (e.g. belts, brooches, handkerchiefs, pendants, jewels. ..).
Shoes and bags must be accompanied by their original packaging, consisting of boxes or bags and any accessories.
The return will not be accepted if even just one of the conditions detailed in our return policy and in the activation email are missing.

If you are registered on the site, access your reserved area by logging in.
Click on the "Returns and refunds" section and select the product/s for which you intend to request a return and proceed as provided, or send an email to eshop@fabbriboutiques.com indicating the order number, code of the item or items you want to return and if you want to activate the collection with the courier sent by us or arrange for the shipment with a courier of your choice.
If you paid by cash on delivery or bank transfer you will need to indicate your IBAN with the current account holder.
We will receive your request and handle it within 3 days (5 days during weekends, holidays or sales and promotional periods), by sending you an email which will confirm acceptance of the return and provide you with all the useful information.

For the collection of your return, the shipping address of your order is automatically used.
If the package collection address is different from the one provided at the time of the order, you must necessarily notify us by email when you make the return request (whether you are requesting it by email as a user not registered on the site, or you must activate it independently from the reserved area of ​​the site.

For the return shipment, you can use the original packaging in which the order was shipped, or an equivalent packaging suitable for shipping.
The box containing the return must be tightly closed, undamaged or suitable for protecting the goods during shipment.
If the packaging used for the return is not suitable, or is damaged, the return may not be accepted.

Starting from the confirmation of your return request, the courier will send you a notification to notify you of the changeover day (generally the collection is made within 3 working days of entering the request).
This timing may vary depending on the courier's needs and we remind you that unfortunately it is not possible to fix the collection at a specific time.
If you have decided to use this service, you must make sure you are present when the courier arrives: the latter will make two collection attempts, after which no further steps will be foreseen and you will have to manage the shipment independently.

You will have to request the return by email by writing to eshop@fabbriboutiques.com indicating the order number, code(s) of the item(s), reason for the return and explaining the intention to arrange for the return package to be shipped independently.
Wait for your return to be authorized before proceeding with the shipment.
When you have been authorized to make the return, you will have to send it to the following address:
FABBRI BOUTIQUES – Viale Bologna,140 – Forlì 47121 FC - ITALY
We remind you that the return must be made within 14 days of receiving the goods.

If you request the return collection service activated through our reference courier, the cost of the return is €10 for Italy and the sum will be withheld directly from the final refund.
For foreign countries, the request for return management is equal to the outward shipping costs.

The return, if accepted, will be refunded via the payment method chosen at the time of purchase.
Once the refund has been issued, the times for re-crediting the sum may vary, approximately from 3 to 10 working days, depending on the bank of which you are a customer or the service you used for the payment. Vouchers will not be issued for subsequent purchases. We remind you that we cannot speed up or modify in any way the times for re-crediting the amounts relating to returns: if you have any doubts about the times, we advise you to contact your bank directly to receive more information on the matter.

You can deliver the garment you want to return to one of our stores, but the refund will be made online via the payment method you used. It is not possible to exchange goods in the shop

Yes, you can contact Customer Service and request a size change.

You will be able to track your return thanks to the code that the courier will assign to your package.
When your return is delivered to us by the courier, we will proceed with the management of the same within 1-3 days. You will receive notification via email of the successful management and closure of the return, with the simultaneous refund of the same, net of shipping costs and outward payment.
If you have chosen to use our TNT courier to collect the package, the €10 of the cost of the service will be retained as foreseen.

Verify that you are actually registered in the reserved area.
To do this, you can try to recover your password using the email you entered when registering. If the system does not allow you to recover your password, try registering again.

If you are sure you have registered in the reserved area, use the appropriate space in the Login area by entering your e-mail address to recover your password.
The system will automatically send a new password to the e-mail address you indicated.
After logging in to your reserved area, you can change your password again and choose the one you prefer.