Returns

Returns and Refunds

Our customers' satisfaction is our priority.

If for any reason you are not satisfied with your purchase, you may request a return within 14 days from the date of receipt of the order.

All products purchased on fabbriboutiques.com come with an identification tag. We invite you to try the items without removing the tag and to keep them in their original condition, complete with packaging and any accessories.

M2 S.r.l. reserves the right to refuse unauthorized returns, shipped after the prescribed deadlines or relating to products that have been used, damaged or are missing the original tag.

Return costs

For orders placed on fabbriboutiques.com, the following conditions apply:

  • Return with refund to the original payment method
    • Italy: €10
    • European Union countries: €30
  • Refund by Gift Card
    • €5 by choosing Drop Off shipping
    • €7 by choosing Pick Up shipping
  • Size exchange or item exchange
    • Return cost: €10
    • Shipping of the new item is free of charge.
  • Return at one of our stores
    • Free of charge.
  • Defective or non-compliant item
    • The return is completely free of charge. In this case, it is sufficient to follow the dedicated procedure within the returns portal.

Alternatively, it is possible to ship the return independently using a courier of your choice. In this case, it will be necessary to send a request to eshop@fabbriboutiques.com and wait for the relevant authorization before shipping.

Shipping costs incurred at the time of purchase are not refunded.

How to request a return

Before proceeding, check that the items:

  • are in the same condition in which they were received;
  • have the original tag still attached;
  • are complete with the original packaging and any accessories.

Then access our Returns Portal through the link below and follow the guided procedure.

Through the portal you will be able to:

  • select the items you wish to return;
  • indicate the reason for the return;
  • choose the refund or exchange method;
  • select the shipping method;
  • receive the return label and all necessary instructions.

Refund

Once the return has been received, our warehouse will verify the integrity of the products. Checks may take up to 5 business days.
The refund will then be issued according to the payment method used.


Credit card or PayPal

The refund is arranged within 5 business days from warehouse confirmation. Credit times may vary depending on your banking institution or payment network.


Bank transfer

The refund is made to the bank account indicated by the customer within 7 business days from warehouse confirmation.


Conditions for acceptance of the return

In order for the return to be accepted, the products must:

  • be accompanied by the invoice or purchase document;
  • be returned in the original packaging;
  • be complete with all accessories that may be present;
  • not be damaged, dirty or altered;
  • not show signs of use other than those necessary for a normal test of the product.

The right of withdrawal may also be exercised only on one or more items belonging to the same order, provided that each product is returned in full.

Pursuant to art. 57 of Legislative Decree 206/2005 (Consumer Code), the only costs borne by the consumer for exercising the right of withdrawal are those relating to the return of the product, except for different promotional conditions indicated by M2 S.r.l.

If a returned product is damaged during transport carried out by a courier chosen by the customer, M2 S.r.l. will promptly inform the customer so that they may seek recourse against the appointed carrier.